Order & Payment

Order process

Please follow the steps outlined below as our recommendation for your orders:

  1. Visit our website and look for the products you want.
  2. Send us the name of your final choice, together with a thorough description (length, color, texture, etc.) to our Whatsapp (+84)335311847. If you need more consultation, you can contact our sales representatives directly for free via WhatsApp. To provide you with the highest level of service, we have a multilingual staff with professionals in English, French, Portuguese, Spanish, and Russian.
  3. Make sure we know exactly what you’ve decided on in terms of categories, descriptions, and quantities.
  4. We’ll send you an order confirmation and an invoice.
  5. We require a deposit (at least 50%) and payment is made when you confirm and accept the invoice. When we receive your payment, we will begin production.
  6. We’ll make a video call to you after your production is complete to verify the amount and quality of hair in your order.
  7. Only if you’re happy with your order and the completion of payment, we will pack and ship. The order will be appropriately packaged before being sent to the logistics providers.

Order process when buying from 2V Hair Factory


All prices are quoted in US dollars.

Payment options: We accept numerous methods of payment like Western Union, MoneyGram, Bank Transfer, RIA and Remitly, and agent service. To be specific, here are more details about payment methods applied for customers from different countries and regions:


  • Using agent service: Customers in Nigeria can use agent service to pay us. The agent is reliable and will be suggested by the supplier. To be specific, you will pay the agent in Naira and he/she will pay us in VND.
  • Paying directly in USD: This method is rarely used and not encouraged. The reason is transferring money in USD in Nigeria is usually complicated.

Ghana & Cameroon

  • Using agent service
  • Bank transfer: You can make payment on your mobile phone app or at the bank, and the transfer time is about 2-3 days.
  • Other methods: Western Union, Remitly and RIA, etc. You can make payments on your mobile phone app or at the bank.

Other countries

  • Bank transfer: You can make payment on your mobile phone app or at the bank, and the transfer time is 2-4 days.
  • Western Union (WU): You can make payment on WU app or at WU Office. Please make sure you choose the “cash pickup” payment method and “money in minutes” service type.
  • Other methods: Remitly and RIA, etc. These methods are similar to bank transfer.